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Legal Entity: UNLD TECH LABS PRIVATE LIMITED
Trademark Registration Number: 7459305
© 2025 All rights reserved UNLOADIN ™
THIS SERVICES AGREEMENT ("Agreement") is effective on and from the "Effective Date".
[Applicable city office]
UNLD Tech Labs Private Limited. Registered Office: No 34, 1st Floor, GSJ Royale, Gopalpura Ward, Santhekatte, Udupi, Karnataka 576105 (hereinafter referred to as the "UNLOADIN" / "We" / "Us" / "Our", which expression shall mean and include its successors, assigns and Affiliates).
Name of the owner/driver of the Vehicle(s) provider – a) PAN card number – c) Driving License Number – (As per the documents provided and attached to the Agreement) (hereinafter referred to as the "Service Provider" / "You" / "yourself" / "your").
WHEREAS, a) UNLOADIN is an on-demand logistics' services provider engaged in the business of transportation of goods of its customers from one place to another, under the brand name of UNLOADIN; and b) UNLOADIN avails services of drivers/service provider in the course of its regular business c) Service Provider is an individual/entity who is an independent commercial Vehicle operator and/or driver, who agrees to provide services of renting/hiring of motor vehicle, with operator to UNLOADIN, and has agreed to make himself available for the services of UNLOADIN based on the terms and conditions attached with this Agreement.
Term: As per clause 3 (Term and Termination) of the Agreement. Services / Fees: As per General Terms and Conditions. Details of Vehicles: As per Annexure 1A. Attachments: This Agreement contains: Appendix A (General Terms and Conditions), Appendix B (Additional Terms for 2W), Appendix C (Additional Terms for 3W and 4W), Annexure 1A & 1B.
PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THE CLAUSES BEFORE YOU PROVIDE SERVICES TO UNLOADIN. YOUR ACCEPTANCE SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND UNLOADIN.
1.1 This document is an electronic record as per the Information Technology Act, 2000 and rules thereunder.
1.2 Your Acceptance is valid consent to be bound by this Agreement.
1.3 Your engagement is subject to acceptance of the clauses herein. UNLOADIN reserves the right to change, modify, add or remove clauses.
1.4 By accepting, You agree to collection, transfer, use, storage and disclosure of your information as per applicable law and the Privacy Policy of UNLOADIN (www.unloadin.com).
2.1 You shall not have more than one active UNLOADIN vendor registration.
2.2 Service Provider/Driver Information shall be true and correct.
2.3 You may be subject to background and driving record verification.
2.4 You shall not use UNLOADIN customer information for any purpose other than performing obligations under this Agreement.
2.5 You shall ensure valid vehicle documents and comprehensive insurance; obtain consignment documents (invoices, description, insurance if any).
2.6 You will have a functioning smartphone and active mobile number for order/trip communication.
2.7 You will be part of the standard vendor ratings process.
2.8 Vehicle shall not be pilfered or tampered with; report any such incident immediately.
2.9 You must be aware of prominent destinations and routes.
2.10 Pricing/trip fare, incentives & discounts are decided by UNLOADIN at its sole discretion.
2.11 You shall ensure device/phone is available for UNLOADIN tracking before pickup; deductions may apply for unavailability.
2.12 You shall be liable for all third-party claims in respect of the Vehicle; You shall indemnify UNLOADIN for loss of brand value, goodwill, claims, accidents, etc.
2.13 Statutory compliance (GST invoices, E-way bill) is primarily the customer's responsibility; You shall collect requisite documents before pickup.
2.14 You shall intimate UNLOADIN within 24 hours of any disputes or legal expenses (e.g. seized Vehicle); UNLOADIN shall assist upon intimation and investigation.
2.15 You shall indemnify UNLOADIN as per this Agreement.
2.16 You shall be solely liable for all offences and penalties relating to Vendor Services.
2.17 Any damage/loss/theft/misappropriation of consignment attributable to Vendor shall be indemnified by the Vendor to UNLOADIN.
3.1 The Agreement commences from the Effective Date and is valid for 1 (one) year unless terminated by UNLOADIN.
3.2 The Agreement shall be automatically renewed unless terminated.
3.3 UNLOADIN reserves the right to suspend or terminate at any time without reason or notice.
3.4 Termination shall be without prejudice to UNLOADIN's rights and remedies.
4.1 Service Provider shall be entitled to Fees as notified by UNLOADIN subject to deduction of applicable Taxes.
4.2 Fees shall be communicated on the application prior to acceptance; subject to variations (route, delay, etc.).
4.3 Payments shall be by crossed cheque or net banking/NEFT/RTGS as decided by UNLOADIN.
4.4 Service Provider shall cooperate with UNLOADIN in Tax proceedings and indemnify for damages due to Service Provider's fault.
4.5 Fees are inclusive of all applicable Taxes; UNLOADIN shall withhold applicable income tax.
4.6 Service Provider is solely responsible to pay Taxes.
4.7 For cash bookings, You shall collect on behalf of UNLOADIN the transportation charges, parking, night surcharge, etc. as displayed or agreed.
4.8 Toll charges are payable by the customer.
5.1 The relationship is that of independent contractors. Nothing herein creates partnership, joint venture, employer-employee or agency.
5.2 Persons assigned by You to perform Vendor Services shall be your employees or contractors, not employees of UNLOADIN.
6.1 Service Provider shall provide Vendor Services with due care, skill and diligence of a reasonable prudent operator (RPO).
6.2 RPO means a person exercising skill, diligence, prudence and foresight expected from a skilled operator complying with Applicable Laws.
6.3 Services shall comply with Motor Vehicles Act 1988, Motor Transport Workers Act 1961, Carriage by Road Act 2007 and Rules, and Applicable Laws.
6.4 Service Provider shall not form unions, hold meetings of 5 or more to discuss this Agreement/Services/payments/UNLOADIN business.
6.5 Service Provider shall not disparage or make negative comments about UNLOADIN.
6.6 Service Provider shall be liable for all cases initiated through the Vehicle during engagement.
6.7 Breach of this Clause entitles UNLOADIN to terminate and claim indemnification.
6.8–6.10 You shall have appropriate training, licenses, permits and statutory compliance for the Vehicle at your own cost.
7.1 Vehicles can be branded with UNLOADIN logo as per UNLOADIN's terms; branding only by vendors identified by UNLOADIN.
7.2 Service Provider/driver may not opt-out of branding during the agreement; liable for responsibilities/losses/penalties from opt-out or non-compliance.
7.3 Service Provider shall comply with applicable laws for branding (including RTO approval); solely responsible for non-compliance.
7.4 Non-adherence is a breach; UNLOADIN may terminate and Service Provider shall indemnify UNLOADIN.
7.5 You consent to share Service Provider/Driver Information with financial/insurance entities if you have availed their services; You forego claims against UNLOADIN for such disclosure.
7.6 You consent to use of your photographs by UNLOADIN for internal communications, training, marketing, advertisement; and to Privacy Policy at www.unloadin.com.
8.1 This Agreement is governed by the laws of India. Courts in Mumbai, India have exclusive jurisdiction. Disputes not settled amicably within 30 days shall be resolved by arbitration under Mumbai Centre for International Arbitration Rules (MCIA Rules), venue Mumbai. Sole arbitrator to be appointed; arbitration confidential. The decision of the arbitrator shall be final and binding.
9.1 Electronic signature/acceptance shall be as valid as original and effective to bind the party. Electronically signed document shall be deemed "in writing," signed, and an original record.
Definitions (summary): Acceptance, Affiliates, Agreement, Applicable Law, Business Day, Driver Information, Effective Date, Vendor Services, Fees, Governmental Authority, Intellectual Property Rights, Tax, Termination Date, General Terms and Conditions, Person, Vehicle.
Interpretation: Recitals, annexures, terms form integral part; headings ignored; "including" not limiting; reference to laws as amended; etc.
Validity: Terms that should survive termination shall survive; governed by laws of India; invalid provisions ineffective to extent of invalidity only.
Limitations: UNLOADIN provides application and services "AS IS" and "AS AVAILABLE"; disclaims warranties; not liable for loss/damage to Service Provider from use or failure of service, customer non-compliance, etc. Service Provider liable to UNLOADIN for loss due to negligence or unlawful act.
Violations/Breach: Remedies cumulative; each party bears own costs; stamp duty and charges borne by Service Provider; breach by one party discharges the other from obligations until breach corrected.
Representations and Warranties: Service Provider is competent and of valid age; must hold valid driver's license and vehicle licenses/permits; consents to UNLOADIN accessing location, contacts, transaction, device data; not convicted of crimes involving moral turpitude; documents may be sent for BGV – discrepancy may void Agreement; UNLOADIN does not own/control Vehicles or Service Provider's actions; Service Provider liable for all loss/damages/claims relating to Vehicle and shall indemnify UNLOADIN.
Indemnity and Liability: You shall indemnify UNLOADIN for all liabilities, losses, charges, expenses, claims from your breach or provision of Vendor Services. You liable for indirect/special/consequential damages. Except for Force Majeure, You shall make good loss/costs to UNLOADIN. UNLOADIN not liable for civil/criminal/tortious liability from your breach of Applicable Laws, licenses, or this Agreement. UNLOADIN's maximum liability to You is restricted to INR 500 in aggregate during the Term. No limitation of your liability under indemnity provisions.
Intellectual Property: UNLOADIN remains owner of its IP; no transfer of IP between parties; IP created during Agreement owned by UNLOADIN; branding IP remains with UNLOADIN.
Vehicle must operate in compliance with laws; be registered, insured, licensed; seat belt; pollution certification; speed limit; verify consignments sealed at loading and affix sign/seal; report seal/lock cutting with FIR and photos to UNLOADIN; have rope, ply, hook; maintain vehicle; Service Provider liable for all loss/claims from vehicle and shall indemnify UNLOADIN. No Vehicle provided by UNLOADIN; all acquisition/maintenance costs borne by Service Provider. Valid driving license and registration; valid insurance – copy to UNLOADIN. Conduct with honesty and per UNLOADIN policies. No fraud; UNLOADIN may disable/deduct undue gain from payout. No tampering/damaging consignments; UNLOADIN may recover loss from payments. Comply with Applicable Law and protect UNLOADIN reputation. No illegal activity while logged-in. Confidential information kept confidential. No reimbursement of hospitalization. UNLOADIN may reimburse legal expenses (best effort, max INR 10,000) for no-fault incidents after investigation. Prohibited: breach of T&C; misuse; misbehaviour; criminal acts; concealment; drunk on duty; fraud; negligence; spreading detrimental content; strike/ruckus; unauthorized disclosure; misuse of assets; absconding with assets >4 hours; failure to abide by rules; negative background check.
Vehicle details, Service Provider details, Driver details, Bank account, Statutory details. Documents: cancelled cheque, PAN, Driving License, Vehicle Registration, PUC, Fitness Certificate. Annexure 1B: No Objection Certificate from vehicle owner authorizing Service Provider to engage vehicle and enter Agreement with UNLD Tech Labs Private Limited.